Support

This page provides self-service troubleshooting for MegaNode users when
encountering errors.

You can reach out to us in our discord here: https://discord.com/invite/NodeReal

Or you can contact [email protected] for more information.

MegaNode: Handling Errors

ERRORDESCRIPTIONSOLUTION

code: -32000

message: Unauthorized

Invalid KEYSee your MegaNode account for the valid API KEY

code:-32000

message: timeout

Request hit 30 seconds timeoutSplitting heavy subqueries into smaller bites

code: -32002

message: IP address XX.XXX.XXX is not on whitelist

The current IP address being used is not whitelistedCheck the whitelisted IP addresses on your APP’s settings

code:-32004

message: method xxx does not support

The method is not allowed to youUpgrade plan

code: -32005

message: batch size exceed limit 500

Occurs when hitting the 500 requests limitation in a batch callLimit the number of requests in a batch call (<500)

code: -32005

message: ran out of cu

Occurs when CU runs outUpgrade plan or buy more CUs

code: -32005

message: Your app has exceeded its Compute Units Per Second capacity. Please check out https://docs.nodereal.io/docs/cups-rate-limit and upgrade to Growth or Enterprise tier for higher rate limit.

Occurs when reached CUPS capacityUpgrade plan or send with retries

code: -32600

message: Invalid request

JSON is not a valid request objectCheck the correct JSON at API doc section for the method being used

code: -32601

message: method XXXX does not exist/is not available.

Unsupported method or Unsupported clients were used when calling the API

Check at the API doc section if the method is supported

Use GETH or ethclient

code: -32602
message: too many params / missing value

Invalid ParamsCheck the correct params number and type.

code: -32700
message: parse error

Invalid JSONCheck the correct JSON at API doc section for the method being used.